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August 14th 2017 -- Security Updates

08/14/2017 - Support

Change in 2-factory authentication settings and IP whitelisting feature for API users

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To improve your account security, we have released several security updates for all QUOINEX customers:

1) Change in 2-factor authentication (2FA) app from Authy to Google Authenticator (GA)

Starting August 11th, 2017, we will use Google Authenticator as our 2FA app. Authy will no longer available as a 2FA option for new customers that registered after 10th August 20:10 JST. We plan to migrate completely from Authy to GA in a months’ time. All existing customers need to update their security settings to GA to avoid login issues.

For customers that have 2FA enabled via Authy, please make the switch to Google Authenticator in Settings > Security. Once you have changed to Google Authenticator, it will be the only 2FA app available.

To change your 2FA app from Authy to Google Authenticator, please follow these steps:

1. Log in to your account. At this point, Authy tokens are still valid.

2. Go to Settings > Security.

3. Disable Authy first by clicking on Disable.

4. Authy will send a code to your phone. Use this code to complete the form and click Disable again.

5. Your 2FA status is now "not enabled yet." Click Enable.

6. Follow the on-screen instructions and use Google Authenticator to scan the QR code or manually enter the key provided by the website to the app.

7. Google Authenticator will then provide a six-digit code (similar to Authy) that you can use to fill out the "Authentication Code" field.

8. Click Enable.

Google Authenticator is now the 2FA app of your QUOINEX account.

New Customers (that registered after 10th August 20:10 JST)

For new customers who have registered for an account after 10th August 20:10 JST, you will now use Google Authenticator (GA) as your 2FA. This should be set up right after registration. Please follow the following instructions to setup your 2FA using GA:

2FA Instructions for Google Authenticator

1. Log in to your account.

2. Go to Security > Settings.

3. Your 2FA status is currently “not enabled yet.” Click Enable.

4. Follow the on-screen instructions and use Google Authenticator to scan the QR code or manually enter the key provided by the website to the app.

5. Google Authenticator will then provide a six-digit code (similar to Authy) that you can use to fill out the “Authentication Code” field.

6. Click Enable.

At this point you have set up 2FA for your account with Google Authenticator. Whenever you log in, request a withdrawal, or register a new IP address, your dashboard will ask you for a 2FA code which you can get from this app.

2) Whitelisting of IP address for API access

This is a new feature to allow white-listing of IP addresses for API access. If you currently use our APIs, your current keys will continue to work with any IP address. However, creating and activating new API keys will also activate white-listing for the new keys and for existing keys.

The feature is available in Settings > IP Whitelist.

We strongly encourage you to take advantage of this feature in order to increase the level of protection for your account.

Should you have any questions or feedback, please don't hesitate to contact us at [email protected]